Frequently Asked Questions
BOXING DAY please note that all products on sale, clothing, lingerie, tights are FINAL SALES. No price adjustments on previous purchases will be made
Due to the increase in online orders, delivery times may be longer than usual! According to government measures, the shop will be closed until January 11th! Thanks
*** Customer service email address: servicelafabrik@hotmail.com
2. I live in ALMA, ST-BRUNO, SHIPSHAW, ST-AMBROISE, LAROUCHE, ST-CHARLES DE BOURGET, HÉBERTVILLE and HÉBERTVILLE STATION can I have my home delivered?
YES, we deliver ONCE a week in this area with a $4.99 fee! YOU must purchase for $50 or more and CHECK the home delivery option as the shipping method.
3. I live outside Saguenay, can I have it delivered?
YES, we deliver everywhere in Quebec with Purolator. The delivery charge is $7.99 and if you buy for $100 the charge is $4.99!
4. Can I pick up my order at the store?
Yes, we now offer in-store pickup! YAY
5. How soon will I receive my order?
For home deliveries in Saguenay or in-store pick-up : the order will be delivered the same day or the next day (note that we do not deliver on Sundays)
For home deliveries in the Alma area : we move once a week, towards the end of the week (either Thursday or Friday).
For deliveries everywhere in Quebec : the deadlines go according to those of Purolator (i.e. from 24 to 48 hours)
7. Why can't I find ALL THE JEWELRY on your site?
Since the jewelry workshop is closed, we are not producing jewelry at this time. HOWEVER, you can find jewelry that is already in inventory in the Available Jewelry tab.
8. I would like to know if you have received my order?
Unfortunately, as we receive a large number of questions, please check your emails first (also in your spam folder) if you have received an order confirmation! If you cannot find it, write to us again, we will check within a reasonable time.
9. Why is my promo code not working?
Promo codes do not apply to LAMBERT bags and DISCOUNTS. For example, you cannot apply your promo code to Blush lingerie, which is 3 for $33.
10. Can I reserve a product?
No, unfortunately you must purchase the product in inventory on the site.
11. Can I cancel an order?
No, we do not refund orders! When the transaction is made, we cannot refund or modify an order for a question of logistics and costs!
12. Are SOLD OUT PRODUCTS renewed?
We place orders every week. We are waiting to have a few exhausted items in the same brand to recommend. It all depends on product availability!
13. How can I add a personalized word for a GIFT?
You must write the personalized word in the SPECIAL INSTRUCTIONS section in your cart.
14. I placed my order and forgot to say it was a gift, is it too late?
Yes, unfortunately orders are processed by different people and information through another means of communication does not get to the right person.
15. I forgot to put my promo code in my order, is there anything to do?
Unfortunately, when your order is sent we cannot change anything.
16. How do EXCHANGES and REFUNDS work?
We do NOT make refunds. We make exchanges on clothing, but we do not make any exchanges on products unless it is a product defect. In this case, send us by email a photo of the defective product to the following address: servicelafabrik@hotmail.com
Sale items are final sale
17. I didn't choose the right SIZE of CLOTHING, what can I do?
Write to us quickly on our social networks or by email (valerie@boutiquelafabrik.com), you can either exchange your size or have a gift card.
18. Can I use a GIFT CARD from the La Fabrik online store?
We are now selling applicable gift certificates online.